Privacy Policy

Last updated: 17 May 2025

1. Information We Collect

We collect information you provide directly to us when you:

• Submit a room listing (name, agency, WhatsApp number, email, property details)
• Send an inquiry via the contact form (name, email, message)
• Click a WhatsApp inquiry button (handled via WhatsApp's own platform)
• Subscribe to our newsletter (email address only)

We also collect technical data automatically:

• Browser type and version
• Pages visited and time on site
• Referring website or search engine
• Device type (mobile, tablet, desktop)
• IP address (anonymised)

2. How We Use Your Information

We use collected information to:

• Review and publish room listings submitted by agents and owners
• Respond to inquiries and support requests
• Connect renters with agents via WhatsApp
• Send newsletter content to subscribers (with consent)
• Improve website functionality and user experience
• Detect and prevent fraudulent or suspicious listings
• Comply with Malaysian law and regulatory requirements

3. WhatsApp Communications

When you click a WhatsApp inquiry button on our site, you are redirected to WhatsApp with a pre-filled message. This communication occurs entirely on WhatsApp's platform and is subject to WhatsApp's own Privacy Policy. KL Room Finder does not intercept, store, or monitor WhatsApp conversations between renters and agents.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these situations:

• With agents: When a renter submits an inquiry for a specific listing, contact details are shared with the respective agent to facilitate the rental process.
• Service providers: We may use third-party tools (e.g., analytics, email delivery) that process data on our behalf under strict confidentiality agreements.
• Legal requirements: If required by Malaysian law, court order, or government authority.
• Safety: To protect the rights, property, or safety of our users or the public.

5. Cookies

We use essential cookies to ensure the website functions correctly (e.g., remembering filter preferences). We may also use analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work correctly.

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand visitor behaviour (anonymised)
• Marketing cookies: Used for retargeting where applicable

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure. We recommend you do not share sensitive financial information over unsecured channels.

7. Data Retention

We retain personal data only as long as necessary:

• Listing submissions: Until the listing expires or is removed
• Contact form inquiries: Up to 12 months
• Newsletter subscribers: Until you unsubscribe
• Analytics data: Up to 26 months (anonymised)

8. Your Rights

Under Malaysian law and applicable regulations, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with relevant authorities if you believe your data rights have been violated

To exercise any of these rights, contact us at: info@bilikfinder.com

9. Third-Party Links

Our website contains links to external sites (e.g., agent social media pages, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to persons under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. The "Last updated" date at the top of this page will always reflect the most recent version.

12. Contact Us

For any privacy-related questions or requests:

• Email: info@bilikfinder.com
• WhatsApp: +60 11-6435 9542
• Business hours: Monday–Saturday, 9am–6pm